White Label ATMs (WLAs)
- ATMs set up, owned and operated by non-banks are called White Label ATMs.
- Non-bank ATM operators are authorized under Payment & Settlement Systems Act, 2007 by the Reserve Bank of India.
- The reason of allowing non-bank entity to set up White Label ATMs has been to increase the geographical spread of ATM for increased / enhanced customer service.
- Account Information
- Cash Deposit
- Regular Bills Payment
- Purchase of Re-load Vouchers for Mobiles
- Mini/Short Statement
- PIN change
- Request for Cheque Book
ATM Transaction Steps:
- Insert Card
- Select your language
- Enter your PIN
- Transaction Type
- Account Type
- Enter Amount
- Take Your Money
- Another Transactions
- Ending Your Session
Transactions & Charges for Different Banks:
- RBI has imposed a limit of 3 transactions per month from ATMs of other banks and 5 from the same bank in six metropolitan cities. So, you are allowed eight free ATM transactions, (five at your bank branch ATM and three at other banks ATMs).
- The six metropolitan cities are Delhi, Mumbai, Chennai, Bangalore, Kolkata, and Hyderabad. For non-metro users, the number of free transactions at other bank ATM will remain 5.
- ATM transactions don’t necessarily have to be money withdrawal.
|Name of Bank
||Free transactions allowed (each month)
|Bank of Baroda
|State Bank of India
||Unlimited (for salary accounts)
|Punjab National Bank
Note: Customers can be charged for transactions at ATMs overand above the mandated number of free transactions. The customer can be charged a maximum of Rs. 20/-per transaction (plus service tax, if any) by his/her bank.
Reasons for failed ATM Transaction
- By entering a wrong password
- Insufficient Balance in the account
- Insufficient Balance in the ATM
- Wrong card number repeatedly
Tips after failed ATM Transaction:
- Customer should lodge a complaint with the card issuing bank at the earliest.
- As per the RBI instructions, banks have been mandated to resolve customer complaints by re-crediting the customer’s account within 7 working days from the date of complaint.
- Effective from July 1, 2011, banks have to pay compensation of Rs. 100/-per day for delays in re-crediting the amount beyond 7 working days from the date of receipt of complaint for failed ATM transactions.
- The customer can take recourse to the Banking Ombudsman, if the grievance is not redressed by his/her card issuing bank.