SBI Clerk - SPLessons

Clerk Roles and Responsibilities

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Clerk Roles and Responsibilities

Clerk Roles and Responsibilities

shape Introduction

The position of a clerk in the bank is just of entry level but it plays an important role in banking resource composition. The bank clerk plays a crucial role in providing the best customer services to all customers of the bank. The banking sector plays an important role in the economy of a country. Therefore there is a need for candidates who have the approach to perform their roles and responsibilities for the development of banking sector of the country. The clerks are initially appointed at junior level grade. After six months of training, clerks are promoted to the officer level. All bank clerk aspirants must be aware of the clerk roles and responsibilities to ensure enhanced performance in their career.

The demand for bank jobs is increasing with each passing day. The clerical job in banks is one of the most popular profession choices for students. The clerks in the banks are considered as the face of the bank because their duty is on the front office desk. This article defines the different responsibilities, duties and skills a bank clerical position. The article is a great read for all the bank clerk aspirants.


shape Duties

Roles and Responsibilities of a Bank Clerk


Single Window Operator:
The Single Window Operator provides all the general services of the bank to the customers. These primary services include: issuing ATM cards, opening new bank accounts, issuing demand drafts, issuing cheque books, issuing bank passbooks, issuing cash, processing checks among other customer services.

Special Counters:
The bank clerks also need to work on special counters like FDR counters, Cash counters and so on.

Other Departments:
The clerk also need to work in offices like credit cells, regional offices, clearing houses, administrative offices and many others. In this, they do not have to contact the customers directly.

Marketing Service:
Owing to the tremendous growth in the banking sector, banks like SBI employ the services of bank clerks for marketing. Thus, a bank clerk should have the ability to learn about the different products and services of the bank to be able to convey the information and to educate the customers about the bank’s services and products.

1 The clerk is required to solve all the issues and problems faced by the customers.
2 The clerk receives the payments of the customers by cash, cheque and credit cards.
3 The clerk has to check the daily cash accounts.
4 The clerk provides training to the candidates who join the banks as cashier.
5 The clerk has to over view monthly, weekly and daily report of the transactions.

1 The SBI clerk has to pass independent, manual and online cash instruments. The clerk also has to transfer cheques and vouchers.
2 The SBI clerk has to accept, verify and post cash, transfer and clearing cheques and other instruments either manually or online. The clerk also has to give acknowledgements.
3 The SBI clerk has to sign the vouchers, check, drafts, mails transfers, pay orders, bill schedules and demand notices etc.
4 The SBI clerk has to check the vouchers, statements, cheques and drafts.
5 The SBI clerk has to check the accounts manually.
6 The SBI clerk has to check the coding and decoding of telegram.
7 The SBI clerk has to discharge and endorse cheques and various bills.


shape Skills

Skills/Qualities required to be a successful and an efficient Bank Clerk


Communication Skills
Clerks perform their job at the front desks and interact with the customers directly. They must have good communication skills and be well conversed in English and the vernacular language of the area where they work.


Organized Personality
Clerks multitask between a variety of duties and responsibilities. They need to have good organization skills to maintain and manage important bank documents and records.


Ability to Solve Problems
The bank clerk must have the ability to recognize and solve problems as they occur.


Ability to Learn Quickly
With the advancement in banking technology, employees must have the ability to understand and learn new technology quickly.


Management Skills
Leadership and management plays an important role for success. The clerk must have leadership skills to be able to progress in their career get through promotions.


Analytical & Mathematical Understanding
Bank clerks analyze problems and think in a logical way to solve problems. The variations and foresight of market biases are a very common type of analysis in the banking sector. It is important for bank clerks to have solid analytical and mathematical skills.


Good Communication Skills
Clerks are directly involved in customer dealings. Thus, clerks should have effective communication skills to address the concerns/requests of the customers. It is very important for clerks to have good communication skills to also be able to interact with senior collaborators to communicate market trends and other related data.

Alertness/ Detail Oriented
The SBI clerks work with money transactions. They should always be alert concerning threats that can take place in the financial sector of bank. The clerks deal with a great amount of transactions and data on a daily basis and hence should be very detail oriented and alert to avoid errors.

Honesty
Honesty is the best policy for success in any profession. Clerks should be honest in their work since they work with money.

Computer Literacy / Having Good Computer Knowledge
The Core Banking System (CBS) system is part of all banks across the nation. Therefore, clerks need to be computer-literate to research information on data analysis, data entry, and other related work.