Disclosing Personal Test-taker Information ETS Customer Service Representatives are not able to give personal information to anyone other than the test taker, including relatives or friends. Privacy laws require that requests to update or release information of a PERSONAL nature (such as identification, address, designated institutions, and account history) come directly from the test taker only.
If you are NOT the test taker, our representatives must limit their assistance to GENERAL information about a test taker's file:

• Score report mailing dates


• Yes or no answers to general questions


• Process payments for outstanding balances

General Inquiries (Including Help with ETS Account) For general inquiries, including assistance with signing in to or resetting the password for ETS Account, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in written correspondence.

• Name


• Address


• Date of birth


• Test date


• Registration number


• U.S. Social Security number (if previously supplied)


• Telephone number (U.S. residents only)

Contact Information for Test Takers in India For general inquiries, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence:

• Name


• Address


• Date of birth


• Test date


• Registration number

Contact Information for Test Takers in Korea For general inquiries or for help scheduling your testing appointment, contact GRE Services using one of the methods below. Please have the following information (if applicable) available when calling or included in your written correspondence:

• Name


• Address


• Date of birth


• Test date


• Registration number

To request testing accommodations, you must register by mail through ETS Disability Services and have your accommodations approved prior to testing.

Computer-delivered Testing Registration

• United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: To schedule your testing appointment, call 1-443-751-4820 (Prometric®), 1-800-GRE-CALL (1-800-473-2255) or contact a test center directly.


• Mainland China: To schedule your testing appointment, you must register online.


• Hong Kong, Taiwan, and Korea: To schedule your testing appointment, you can register online or contact GRE Services (see General Inquiries above).


• In all other areas of the world: To schedule your testing appointment, contact the appropriate International Regional Registration Center (RRC) directly.

Learn more about GRE General Test preparation materials.
Learn more about GRE Subject Test preparation materials.
Paper-back versions of The Official Guide to the GRE General Test, Third Edition (paperback), the Official GRE Verbal Reasoning Practice Questions Volume, Second Edition and the Official GRE Quantitative Reasoning Practice Questions Volume One, Second Edition are also available by contacting GRE Services by phone or mail in addition to the ETS store [Click Here].

If you think there is an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:
Email: GRETestQuestionInquiries@ets.org
State the following in your letter:

• name and address of the test center


• test date and name of the test


• number and content of the question


• section in which the question appeared (if it was in the General Test)

Allow 10 business days for a response.
Test Center Complaints If you have a complaint about a test center, please send a communication to ETS. In your communication, provide a detailed description of the complaint, including the name and address of the test center, and the test date. The communication should be received at ETS no later than seven days after your test date. Allow two to three weeks for a response. If you communicate your complaint only to the test center staff, you will not receive a response from ETS.
Computer-delivered Tests Email: GRE-Info@ets.org
Paper-delivered Tests Email: GRETAS@ets.org

For information about score reporting services, test-takers can contact GRE Code Control:
Email: codecontrol@ets.org Phone: 1-609-771-7091 Fax: 1-973-735-0392

Email: gretests@ets.org Phone: 1-609-683-2002 Fax: 1-609-683-2040 Mail: GRE-ETS Mail Stop 51-L Princeton, NJ 08541