11. Role of banks in Financial Inclusion programme-
Given the evidence that 
financial access varies widely around the world, and that expanding access remains an important challenge even in 
advanced economies, it is clear that there is much for policy to do. The need for coordination on 
collective action, and 
concentrations of poor people, mean that 
banks in India everywhere have an extensive role in 
supporting, regulating, and sometimes directly intervening in the provision of financial services.
The role of 
commercial banks to be performed as part of 
financial inclusion programme:
a) Financial literacy - 
Providing financial literacy is the core function of 
financial inclusion, as the main reason for exclusion is the 
lack knowledge about formal financial system. 
Financial literacy refers to knowledge required for managing 
personal finance. The ultimate goal is 
empowerment of people to take action by them that are in their 
self interest.
b) Credit counseling - There are two types of 
credit counseling, one is 
preventive counseling and the other is 
curative credit counseling.
Preventive counseling will include bringing awareness regarding cost of 
credit, availability of backward and forward linkages, etc., need to avail of credit on the basis of 
customer’s repaying capacity. 
In case of 
curative counseling the 
credit counseling center will work out 
individual debt management plans for resolving the 
unmanageable debt portfolio of the clients by working out 
effective debt restructuring plan in 
consultation with branch of the bank, taking into account 
income level and 
size of the loans.
c) BC/BF model - With an effort to focus 
commercial banks, to reach rural household and 
farm household, banks were permitted to use infrastructure of 
civil society organizations, rural kiosks, and adopt Business Facilitator (BF) and Business Correspondent (BC) models for providing financial services.
d) KYC norms - In order to ensure that persons belonging to the low income group both rural and urban areas do not encounter difficulties in opening bank accounts, the Know Your 
Customer procedure (KYC) for opening bank account was simplified asking banks to seek only a photograph of the account holder and self certification of addresses (the amount of outstanding balance in these accounts would be limited to 
50000 rupees and total transactions would be limited to 
one lakh rupees in one year. 
e) KCC/GCC Banks were asked to introduce a 
general credit card (GCC) scheme for issuing GCC to their constituents in rural and 
semi-urban areas based on the assessment of 
income and cash flow of the household similar to that prevailing under 
normal credit card without 
insisting on security and the purpose or end use of credit (as Point Of Sale-POS and ATM facilities) with similar products are not feasible or available and limited infra structure in rural areas. The limit under GCC is up to 
25000 rupees. Banks were advised to utilize the services of 
Schools, 
health,etc.
f) No-frill accounts Financial literacy - In 
November 2005 RBI advised banks to make available a basic banking 
“No-frill Account” with low or nil minimum balances as well as charges to expand the outreach of such accounts to vast sections of the population.
g) Branch expansion
Mobile banking is a term used for performing accounting transactions, balance checks, payments via mobile device such as mobile phone.mobile banking enables: 
a) Users to perform banking transaction using mobile phone like balance checks, fund transfers, bill payment etc. 
b) Purchase goods over internet or phone delivery
c) Person to person fund transfers 
d) To pay goods at merchant location point of sale.
12. What is Plastic Money?
Plastic money is a term that is used predominantly in reference to the 
hard plastic cards we use everyday in place of actual bank notes. They can come in many different forms such as 
cash cards, credit cards, debit cards, pre-paid cash cards etc.
13. Difference between Demand Draft & Cheque?
Cheque and 
Demand drafts (DD) are both 
negotiable instruments. Both are mechanisms used to make payments.
A 
Cheque is a 
Bill of Exchange  drawn on a specified banker and not expressed to be payable otherwise than on demand.
Demand Draft is a pre-paid 
Negotiable Instrument, where in the drawee bank acts as guarantor to make payment in full when the instrument is presented.
    
       
           
              | Cheque | Demand Draft | 
             | Cheque is issued by customer | Demand draft is issued by the bank. | 
             | In cheque payment is made after presenting cheque to bank | DD is given after making payment to bank. | 
             | Cheque can bounce due to insufficient balance | DD cannot be dishonored as amount is paid before hand. | 
             | Payment of cheque can be stopped by drawee | Payment cannot be stopped in DD. | 
             | In cheque drawer and payee are different person. | In DD, both parties are banks. | 
             | A cheque needs signature to transfer amount | DD does not require signature to transfer funds | 
   
 
14. Difference between NBFC & Bank?
    
       
           
              | Basic For Comparison | NBFC | Bank | 
             | Meaning | An NBFC is a company that provides banking service to people without holding a bank license | Bank is a government authorized financial intermediary that aims at providing banking services to the general public. | 
             | Incorporated under | Companies Act 1956 | Banking Regulation Act, 1949 | 
             | Demand Deposits | Not Accepted | Accepted | 
             | Foreign Investment | Allowed up to 100% | Allowed up to 74% for Private Sector Banks. | 
             | Payment and Settlement system | Not a part of system. | Integral part of the system. | 
             | Maintenance of Reserve Ratio | Not Required | Compulsory | 
             | Deposits Insurance Facility | Not Available | Available | 
   
 
15. What is MCLR?
The 
Reserve Bank of India has brought a new methodology of setting lending rate by 
commercial banks under the name Marginal Cost of Funds based 
Lending Rate (MCLR). It has modified the existing base rate system from 
April 2016 onwards. – As per the new guidelines by the 
RBI, banks have to prepare Marginal Cost of Funds based Lending Rate (MCLR) which will be the internal benchmark lending rates. Banks have to set five benchmark rates for different tenure or time periods ranging from overnight (one day) rates to one year.
16. Why the MCLR reform?
At present, the banks are slightly slow to change their interest rate in accordance with 
repo rate change by the RBI. 
Commercial banks are significantly depending upon the RBI’s 
LAF repo to get short term funds. But they are reluctant to change their 
individual lending rates and deposit rates with periodic changes in repo rate. Whenever the 
RBI is changing the repo rate, it was verbally compelling banks to make changes in their lending rate. The purpose of changing the repo is realized only if the banks are changing their individual lending and deposit rates.
17. How to calculate MCLR?
In 
economics sense, marginal means the additional or changed situation. While calculating the lending rate, banks have to consider the changed cost conditions or the marginal cost conditions. For banks the cost for obtaining funds is basically the interest rate given to the RBI for getting short term funds. 
Following are the main components of MCLR.
- Marginal cost of funds
- Negative carry on account of CRR
- Operating costs
- Tenor premium
Negative carry on account of CRR: is the cost that the banks have to incur while keeping reserves with the RBI. The RBI is not giving an interest for CRR held by the banks. The cost of such funds kept idle can be charged from loans given to the people.
Operating cost: is the operating expenses incurred by the banks
Tenor premium: denotes that higher interest can be charged from long term loans
Marginal Cost: The marginal cost that is the novel element of the MCLR. The marginal cost of funds will comprise of Marginal cost of borrowings and return on networth. According to the RBI, the Marginal Cost should be charged on the basis of following factors:
Interest rate given for various types of deposits- savings, current, term deposit, foreign currency deposit
Borrowings – Short term interest rate or the Repo rate etc., Long term rupee borrowing rate
Return on net worth – in accordance with capital adequacy norms.
18. How MCLR is different from base rate?
The base rate or the standard lending rate by a bank is calculated on the basis of the following factors:
- Cost for the funds (interest rate given for deposits)
- Operating expenses
- Minimum rate of return (profit), and Cost for the CRR (for the four percent CRR, the RBI is not giving any interest to the banks)
On the other hand, the MCLR is comprised of the following are the main components.- Marginal cost of funds
- Negative carry on account of CRR
- Operating costs
- Tenor premium
But the most important difference is the careful calculation of 
Marginal costs under 
MCLR. On the other hand under base rate, the cost is calculated on an average basis by simply averaging the interest rate incurred for deposits. The requirement that MCLR should be revised monthly makes the MCLR very dynamic compared to the base rate.
Under MCLR:
Costs that the bank is incurring to get funds (means deposit) is calculated on a 
marginal basis
- The marginal costs include Repo rate; whereas this was not included under the base rate.
- Many other interest rates usually incurred by banks when mobilizing funds also to be carefully considered by banks when calculating the costs.
- The MCLR should be revised monthly.
- A tenor premium or higher interest rate for long term loans should be included.
19. What is S4A?
“S4A” new scheme has been introduced by the 
Reserve Bank of India (RBI) for resolution of stressed assets and bad loans of large projects. The S4A will cover those projects which have started 
commercial operations and have outstanding loan of over 
Rs.500 crore. The purpose of the 
S4A is to 
strengthen the lenders’ ability to deal with stressed assets and put real assets back on track by providing an avenue for reworking the financial structure of entities facing genuine difficulties. The scheme is an 
optional framework for resolution of 
large stressed account.
20. What is mission Indradhanush?
Finance Minister in its attempt to revamp functioning of public sector banks has launched a seven prolonged plan known as – Indradhanush. The 
seven elements include 
appointments, board of bureau, capitalization, de-stressing, and empowerment, framework of accountability and governance reforms.