International Business Machines Corporation (IBM) has announced a notification for the recruitment of Technical Support Associate posts. The Candidates who are interested and meet all eligibility criteria can read the Official Notification of IBM Technical Support Associate Recruitment and apply from the Official website or from the link provided in this lesson.

Required Technical and Professional Expertise:

0 to 2 years of experience with good communication skills.

Ensure that urgent customer issues are resolved in the most timely and effective manner possible.

Ability to work well in a fast-paced environment.

Demonstrable ability to handle various tasks or projects with changing priorities.

Time management and prioritization skills.

Utilize available time efficiently in order to achieve effective and efficient results.

Ability to assemble a complete and accurate problem/symptom description of reported issues.

Ability to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Ability to listen to and work with customers in real-time to resolve issues.

Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Technical and Professional Experience:

Awareness of basic networking concepts and technologies.

Ability to identify basic hardware parts and aware of basic hardware concepts.

User level familiarity with at least one e-mail client - Outlook, Notes etc.

Questioning/probing skills, as relevant to the issue and level of the caller.

See opportunity and implement process improvements.

Ability to meet a set of defined account agent productivity measurement.

Flexibility around working in shifts.

Instructions to Apply:
1. Click Here to Register and to Apply online.
2. Click on the Apply to Job(s) in the home page.
3. Enter all the required information in the Online Application.
4. Click on the Submit.

Study Guide – Competitive Exams

Quantitative Aptitude

Reasoning Ability

General Awareness

Computer Awareness

English Knowledge

World of Words (WOW)

Descriptive Test