At any bank, the first point of contact for any customer to address his enquiries and to provide guidance is always a Bank Clerk. The role of SBI Clerk Junior Associate will be a versatile one. The following are the SBI Clerk JA Roles and Responsibilities.
Selected candidates will be governed by the terms and conditions of the Service Regulations of the Bank in force at the time of joining.
The newly appointed Junior Associates will be on probation for a Minimum period of 6 months.
15 prescribed e-lessons will be required to be completed by newly recruited Junior Associates during the probation, for getting confirmed in the Bank, failing which their probation will be extended till completion of the same.
15 prescribed e-lessons (for confirmation) will include role-based e-lessons.
Further, before the probation period comes to an end, the performance of the newly recruited employees will be evaluated and the probation period of those employees whose performance fails to meet Bank’s expectation may be extended.
Clerk JA Roles and Responsibilities (Customer Support & Sales):
✶ Talking to customers to resolve their doubts and queries and giving them the right guidance.
✶ Manning the deposit/ withdrawal counters i.e. play the part of a Single Window Operator. You will need to be comfortable with all financial instruments like cheques, demand drafts, challans and vouchers.
✶ Being responsible for the accounts of the customer by verifying and signing pertinent documents, countersigning and clearing cheques and drafts.
✶ Working on documentation and back-office work like ledger maintenance, balance tallying, data entry and more.
✶ Marketing of financial products of the bank such as loans, schemes, deposits, funds, etc.
✶ Making customer calls for selling banking services, advisory services and cross-selling products of the bank inside and outside the bank premises. This will require extensive outdoor travelling. Clerk JA Roles and Responsibilites:
✶ Assisting in the lending and operations of providing financial assistance to small scale enterprises (not including small scale industries) such as fruit/ vegetable vendors, artisans and self-employed individuals.
✶ Assisting farmers/ small borrowers in all the processes and provide periodic updates.
✶ Scrutinizing applications and plans to ensure completeness, authenticity and viability.
✶ Verifying proper utilisation of the bank’s loans or the progress in work in respect of which loans are granted and to furnish reports on such verifications.
✶ Encouraging farmers/ small borrowers to mobilize funds and deposit their savings with the bank.
✶ Collecting information about all the relevant factors such as crops, land holdings, infrastructure, equipment, nearby credit facilities available to the farmer/small borrower.
✶ Maintaining liaison with Land Record & Registration Offices as well as other Governmental/ Developmental agencies for expeditious handling of the banks’ work.