Often, Probationary Officers are required to take care of the customers that visit the bank. Furthermore, they guide the customers about the various kinds of facilities and products that are available in a particular bank such as ATM cards, demand drafts, and cheque book to name a few. Numerous complaints of customers such as rectification of various undue charges, discrepancies in the bank account are also handled by the Probationary Officers.
The role of a Probationary Officer is to do multi-tasking, and thus they are assigned to various banking activities including issuing ATM Cards, Cheque Books, Demand Drafts, which help them to know the different type of working procedures inside the bank.
After clearing the IBPS examination, Probationary Officers are trained in various aspects such as Accounting, Marketing, Finance, Billing, Investments and Loans.
Managing the Clerical work
Different types of administrative activities such as opening an account, managing cash and dealing with customers are done under the supervision of a Probationary Officer. Furthermore, in various cash transactions, PO is responsible whether the clerk has entered everything correctly and also checks whether the transaction has been authorized.
Processing of Loan:
One of the most important aspects of the bank, i.e., providing loans to the needful customers is taken care by the bank PO. Before the loan is granted, all the necessary documents are verified under the supervision of a PO and also conducts an onsite visit of the loan taking parties when required.
A PO should be current with latest developments in the bank. Being updated will help a PO to provide better services to the customers.